SHIPPING POLICY AND RETURN POLICY
WHAT ARE THE SHIPPING CHARGES?
Domestic Standard Rate INR 250
International Standard Rate INR 2,000 ($30 approximately)
WHEN CAN I EXPECT MY ORDER?
As a slow fashion brand, we make garments to order so it takes a little longer. Within India, the order will be delivered in 7-10 days. For International orders, depending on the country, orders will reach you in 2-3 weeks.
HOW CAN I TRACK MY ORDER?
As soon as your order is shipped out, you will receive a message from our delivery partner about the status of your order and tracking details for the same
WHAT IF THERE ARE SERVICE DELAYS?
Ankita Dharman is not responsible for any unexpected shipping delays due to bad weather, natural disasters or clearance delays. Best thing to do in situations like this, would be to directly contact the courier company with the provided tracking number to receive updates.
WILL I BE CHARGED CUSTOM FEES?
Custom duties/taxes/charges can be charged once the parcel reaches its destination country–Ankita Dhraman is not responsible for these charges and we are not aware of what these charges would be for each destination country, if applicable. We would recommend contacting your local custom office to inquire about what these rates would be for parcels being shipping from India to your country of residence.
WHAT IF THE PACKAGE IS RETURNED DUE TO FAILED DELIVERY?
For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to pay custom fees – Ankita Dharman does not take responsibility for shipping fees pertaining to the return shipment of your order. If your order is returned to us and it is to be sent to you again, you will have to pay the shipping fees once again.
WHAT IS YOUR RETURN POLICY?
If a product doesn’t fit you as you had hoped, we can exchange the product for a preferred size once you send the piece back to our studio.
If you are not sure about keeping the product at all, you can request to return it back to us within 5 days against a store credit. Shipping charges for the same will be borne by the customer for the return and dispatch of the new outfit. Exchange will be done only once per product.
EXCEPTIONS/ NON RETURNABLE ITEMS?
Certain types of items cannot be returned, like custom products (change in length, change silhouette, any other personalization).
Unfortunately, we cannot accept returns on sale items or gift cards.
FOR INTERNATIONAL ORDERS
Unfortunately we do not accept returns or exchange on international orders.
GOT MORE QUESTIONS?
Just ask firstname.lastname@example.org and we will get back to you within 24 hours.
DISCLAIMER : Please keep in mind that there might be variations on the actual color and texture from what is evident in the pictures, due to the technological limitations in such presentation.